Reviews and recall built for veterinary clinics.

Yes. All four veterinary practice types (small-animal, mixed-practice, equine, exotic) ship with a 365-day recall window for annual checkups and vaccinations. ExperClinic checks every day for patients past due and sends a customizable SMS to bring them back. The recall window is configurable per practice if you prefer 6-month follow-ups for senior pets or specific protocols.

Each pet should be added as a separate patient record (with the pet's name and the owner's phone). Households with multiple pets get one reminder per pet. If two reminders for the same household land on the same phone in the same hour, ExperClinic does not currently bundle them, so owners with three pets see three separate messages. We are tracking household consolidation as a future enhancement.

ExperClinic does not currently have a dedicated 'archived' or 'deceased' patient state. The most respectful workflow today is to delete the patient record from your patient list, which immediately removes them from all future automated SMS (review requests, recall reminders, appointment reminders). The owner's phone number still exists on any past sent messages in your activity log, but no new automated message will be sent. Some practices prefer to note "do not contact" in their internal notes and rely on a manual review before any send. We are tracking a soft-archive feature for this scenario.

Yes. Each veterinarian is added as a separate practitioner with their own credentials. All four veterinary practice types ship with Dr. as the prefix and DVM as the default suffix, with VMD available as an alternate for US-trained vets. The review request SMS names the vet the owner saw. Reviews land on your single Google Business Profile, but the activity log attributes each visit to the correct vet.

Equine appointments default to 45-minute durations with a 30 to 90 minute range to accommodate routine palpations through to longer surgical or field calls. Exotic appointments default to 30-minute durations with a 15 to 60 minute range for most reptile, bird, and small mammal visits. Mixed practice covers a wider 15 to 120 minute range to handle both small-animal and farm-call workflows. All four ship with both 48-hour and 24-hour reminders default-on.

ExperClinic gives every owner the same two options after every visit: a public Google review or private feedback to the practice. The owner chooses. When an owner chooses private feedback, the practice owner gets an immediate email so the issue can be addressed. ExperClinic never routes by expected sentiment, filters owners, or makes the choice for them.

Yes. ExperClinic accepts CSV bulk import for patients (up to 5,000 per file) and appointments (up to 5,000 per file). Most vet PMS (AVImark, Cornerstone, ezyVet, eVetPractice) export to CSV. Normalize the columns to first name, last name, phone, and import. Direct integrations with vet PMS are not yet available; the trade-off is that the platform is a fraction of the price of integrated competitors.