Research & Sources

We don't make
claims we can't back up.

Every statistic ExperClinic uses in its marketing comes from published research. Here's the data behind the numbers, and where each one comes from.

84%
of patients check online reviews before booking a healthcare provider
Source rater8 — How Patients Choose Their Doctors (2025)
74%
of patients would leave a review if simply asked by their provider
Source Medical Economics — Patients Trust Reviews But Don't Leave Them
72%
of patients will only book with a practice that has a 4-star rating or higher
Source TechTarget Patient Engagement — Online Reviews Report
$150–200
average revenue lost per missed appointment
Source Relatient — The True Cost of Patient No-Shows
$150B
lost annually across the U.S. healthcare system due to patient no-shows
Source ProactiveChart — Reduce Patient No-Shows
38%
reduction in no-show rates when practices use SMS appointment reminders
Source Klara — Text Reminders Reduce No-Shows by 38%
52%
of patients who left a negative review had never been contacted to address their concern
Source Medical Economics — How to Encourage Patients to Post Reviews
3x
more likely to switch providers — Millennials and Gen Z compared to older generations
Source TechTarget Patient Engagement — Online Reviews Report
25%
average increase in new patient inquiries within 6 months of improving online reviews
Source Software Advice — How Patients Use Online Reviews
Our approach to data

Honest about
what we know.

Every statistic on this page links directly to its source. We don't round up numbers or attribute findings to sources that don't support the specific claim being made.

We believe practices deserve transparency from the tools they use. If you have questions about any of these figures or want to discuss the research, reach out.

rater8 — How Patients Choose Their Doctors: 2025 Report. Survey-based research on how patients discover and evaluate healthcare providers online.
Medical Economics — Patients Trust Online Reviews But Don't Leave Them and How to Encourage Patients to Post Online Reviews.
TechTarget Patient Engagement — 72% of Patients View Online Reviews When Selecting a New Provider. Covers review behavior and generational switching patterns.
Relatient — The True Cost of Patient No-Shows. Analysis of the per-appointment revenue impact of missed visits.
ProactiveChart — Reduce Patient No-Shows. Overview of the systemic cost of no-shows across the U.S. healthcare system.
Klara — Text Message Appointment Reminders Reduce No-Shows by 38%. Study findings on SMS reminder effectiveness.
Software Advice — How Patients Use Online Reviews. Survey-based research on patient acquisition and the impact of reputation management.