ExperClinic never names a doctor or references an appointmentin your patient SMS. Locked phone screens stay private.Reviews still help your practice grow,but the message that asks for one is discreet by design.Built for psychotherapy, psychiatry, counselling, social work,addiction counselling, EMDR, and art and music therapy.
ExperClinic is a patient communication platform for mental health practices. The default SMS template never names the doctor, the appointment, or anything clinical, so a locked phone screen does not out a patient. Every patient still gets the same two options: leave a Google review or send private feedback. PIPEDA-compliant, BAA available for U.S. practices.
A standard appointment-reminder SMS includes the doctor's name and the word "appointment".For mental health practices, that is a privacy harm waiting to happen.ExperClinic uses a different template entirely.
Three jobs that respect the privacy your patients are entitled to.
The 48-hour reminder uses the sensitive-practice template by default for psychotherapy, psychiatry, counselling, social work, addiction counselling, EMDR, and art/music therapy. The 24-hour reminder is off by default to limit same-day notification exposure.
Reviews still drive new patient inquiries, even for mental health practices. ExperClinic sends a review request after every completed appointment using the privacy-first template: no doctor name, no clinical wording. Your reputation grows without a single patient being outed on a locked phone screen.
When a patient texts STOP, the opt-out scopes to your practice only, not their entire history with other ExperClinic practices. STOP, START, and HELP are handled per TCPA convention with no surprises.
Three problems we hear consistently from clinic owners.
Most patient communication platforms send the same reminder to a dentist's patient and a psychiatrist's patient. Family members see "your therapy appointment with Dr. Chen" on a roommate's lock screen and know things they should not know.
"Get more 5-star reviews" is the wrong pitch for a counselling practice. Patients should not feel pressured to publicly disclose that they see a therapist. The default behaviour should be to not ask.
TCPA, CASL, and PIPEDA all require functional opt-out for any commercial messaging. A platform that handles STOP wrong, or scopes opt-out across practices the patient never agreed to, is a regulatory exposure waiting to happen.
Five capabilities that ship configured for privacy by default.
The platform auto-applies a context-free template for any practice flagged sensitive. No doctor name, no clinical reference. Default behaviour, not a setting to remember.
Mental health practices still get the growth benefit of patient reviews. The review-request SMS uses the privacy-first template by default, so the ask itself never names a doctor or references a session.
STOP from a patient flags them as opted out from your practice only. They are never accidentally unsubscribed from another clinic they have a relationship with.
Names and phone numbers only. No clinical content stored. Audit log strips PHI from metadata. Optional BAA signing for US providers.
Patient replies appear in a threaded conversation in the dashboard. Cross-staff continuity. Useful for confirming appointments and handling rescheduling without phone tag.
30 days free. 100 SMS included. Privacy-first defaults from the moment you sign up.
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