Generative AI Policy

Last updated: April 23, 2026

In plain English: We use AI internally to help us build and operate ExperClinic. We do not use AI to write SMS to your patients, make clinical decisions, analyze health information, or generate fake reviews. Your patient data is never sent to AI models for training or inference.

This document states ExperClinic's position on artificial intelligence in healthcare communication. It describes what we do, what we do not do, and what we commit to if our position changes in the future.

1. How we use AI

ExperClinic uses AI tools internally to improve the platform, including code development, content optimization, analytics of anonymized aggregate usage, and support-workflow assistance. These tools do not have access to your practice's patient data, appointment records, feedback, or SMS content.

2. How we do not use AI

ExperClinic does not use AI to:

Generate or modify SMS messages sent to your patients. Every message template is written by humans and approved by your practice before sending. The platform substitutes your patient's first name, appointment time, and practitioner into a fixed template; it does not rewrite or reword the template on the fly.
Make clinical decisions or provide medical advice of any kind. ExperClinic is a communication platform, not a clinical tool.
Analyze patient health information. ExperClinic collects only the patient information your practice enters (names, phone numbers, optional email, appointment details, feedback, SMS content). It does not collect medical records, diagnoses, treatment plans, or other clinical data. See the Privacy Policy and Section 7 of the Terms of Service.
Create fake reviews or fabricate patient feedback. Every review and feedback response is submitted by a real patient through our feedback form. The platform does not generate, seed, or simulate patient content under any circumstances.
Profile or score patients based on their responses, behavior, or any attribute we hold.

3. Your data and AI

Patient data stored in ExperClinic (names, phone numbers, appointment details, feedback responses, and SMS content) is never used to train AI models, shared with AI service providers, or processed by AI systems for any purpose beyond delivering the ExperClinic service to your practice.

This commitment extends to anonymized or aggregated data. We do not sell, license, or otherwise distribute any dataset derived from your patient data to third-party AI companies.

4. Future use

If we introduce AI-powered features in the future (such as suggested reply drafts or automated scheduling optimization), we will:

Update this policy before launch and note the change in the "Last updated" date at the top of this page.
Notify existing customers by email at least 30 days before the feature becomes available.
Make any AI feature opt-in. It will be off by default, with a clear control in your account settings.
Label AI-generated or AI-assisted content clearly in the product so you and your patients can distinguish it from human-authored content.
Commit that AI features will never process patient health information (medical records, diagnoses, treatment details) and will never generate SMS sent to patients without explicit per-message review by your staff.

5. Third-party AI services

ExperClinic does not currently use any third-party AI service to process customer data. If this changes, we will update the sub-processor list in our Privacy Policy and Data Processing Addendum with the same 30-day notice window that applies to other sub-processor changes.

6. Questions or concerns

Contact [email protected] with any question about how AI is or is not used at ExperClinic, or to submit a privacy-rights request related to AI handling of your data.

Disclaimer: This policy describes ExperClinic's position on generative AI. It is not legal advice for your own practice. If you are subject to professional-body rules about disclosing AI use in patient communication, consult your regulator.