Family medicine and primary care

Patient communication and reviews built for family practices.

Q: Can I track multiple family members in one household?

Yes. Each patient is a separate record with their own first name, last name, and phone number. Households that share one phone number get one consolidated reminder per appointment day. Households with separate phones get individual messages, attributed to the right person.

Q: How do recall reminders work for annual checkups?

Family medicine ships with a 365-day recall window. One year after a patient's last visit, ExperClinic sends a customizable SMS to invite them back for their annual physical. Pediatrics defaults to 180 days for younger patients who need more frequent visits. Walk-in clinics and urgent care default to no automatic recall, since those visits are episodic.

Q: Can ExperClinic handle both walk-in volume and scheduled appointments?

Yes. Walk-in clinics use the dashboard or a CSV import to add patients as they arrive, and review requests fire after each completed visit just like a scheduled appointment. Walk-in clinics ship with both 48-hour and 24-hour reminders disabled by default, since most walk-in patients book the same day.

Q: How fast can a busy family practice get set up?

Most family practices are live in 15 to 20 minutes. Bulk-import your patient list and existing appointments by CSV (up to 5,000 rows per file), add your doctors, connect your Google review URL. The first review request goes out the same day.

Q: What about patient privacy under PIPEDA?

ExperClinic is built for PIPEDA compliance and supports BAA signing for US providers under HIPAA. The platform stores patient names and phone numbers only, never clinical content. All data is encrypted in transit and at rest. The activity log records what happened without storing message bodies.

Q: Can I send refill reminders or other custom messages?

Two-way SMS lets you send any custom message from the dashboard (refill reminders, lab-result notifications, schedule changes). Outbound messages count against your monthly SMS quota. Patients reply, and the reply lands in a threaded conversation your team can pick up.

ExperClinic is a patient review and communication platformfor family medicine, walk-in clinics, pediatrics,internal medicine, and urgent care.Annual recall, automated review requests,and reminders that keep busy primary-care schedules full.

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48h reminder sent to David for Friday's checkup with Dr. Patel.

Wed 9am

Visit complete. Review request scheduled for tonight.

Fri 4:18pm

Annual recall sent to Maya. Last physical 12 months ago.

6:30am

New 5-star Google review from David's family.

Sat 11:42am

What it does

What family practices use ExperClinic for

Three specific jobs that fit how busy primary care already works.

Annual recall, automated

Family medicine defaults to a 365-day recall window. One year after a patient's last visit, ExperClinic sends a customizable SMS inviting them back for their annual physical. Pediatrics defaults to 180 days. Runs every day, without your front desk having to chase anyone.

Review requests after every visit

When a visit ends, a personalized review request goes out the same evening (or the next day, depending on the time). Every patient receives the same SMS with the same two options: leave a public Google review, or send private feedback to your team. The patient chooses. ExperClinic never routes by expected sentiment.

Two reminders that fit any schedule

48-hour and 24-hour reminders ship default-on for family medicine, default-off for walk-in clinics and urgent care (since those visits are usually same-day). Toggle per practice. No-show reduction is the published industry benchmark for SMS reminders.

The problem

Why family practices struggle with reviews and recall

Three problems that come with high patient volume.

Volume

The front desk cannot manually follow up with every patient.

Family clinics see 30 to 50 patients a day. Asking each one for a review at checkout takes time the front desk does not have. The reviews that do come in are sporadic and rarely keep up with what the practice deserves.

Recall

Annual physicals are easy to forget.

By the time a patient is two months overdue for their annual, they have probably forgotten. Manual recall lists rot in a spreadsheet because no one has time to send 50 reminders by hand every Monday.

New patients

Families moving to the area decide in 30 seconds based on Google.

A new family in the neighbourhood searches "family doctor near me" and picks based on review count and recency. Practices with 25 reviews lose to practices with 250, regardless of who actually delivers better care.

How it helps

How does ExperClinic help family practices?

Five capabilities, all included on every plan.

Automated review requests

Sent at the optimal time of day in your local timezone, after every completed visit. Personalized with the patient's first name and the doctor they saw.

Annual recall by default

365-day default for family medicine, 180 days for pediatrics, off for walk-in and urgent care. Every window is configurable per practice.

48-hour and 24-hour reminders

Two SMS reminders per scheduled appointment. Default on for family medicine, default off for walk-in and urgent care.

Multi-doctor support

Add associates, residents, and locums. Each gets their own credentials (Dr., MD, CCFP, FCFP). Reviews and feedback attribute to the correct doctor.

Two-way SMS inbox

Patient replies (rescheduling, refill questions, confirmations) land in a threaded conversation in your dashboard. Any staff member can pick up the conversation.

FAQ

Common questions from family practices

Can I track multiple family members in one household?

Yes. Each patient is a separate record with their own first name, last name, and phone number. Households that share one phone number get one consolidated reminder per appointment day. Households with separate phones get individual messages, attributed to the right person.

How do recall reminders work for annual checkups?

Family medicine ships with a 365-day recall window. One year after a patient's last visit, ExperClinic sends a customizable SMS to invite them back for their annual physical. Pediatrics defaults to 180 days for younger patients who need more frequent visits. Walk-in clinics and urgent care default to no automatic recall, since those visits are episodic.

Will my associate doctors each get their own review attribution?

Yes. Each practitioner is added as a separate record with their own credentials. Family medicine ships with Dr. and MD as the defaults, with CCFP and FCFP available as alternates. The review request SMS names the doctor the patient saw. Reviews still land on your single Google Business Profile (the standard pattern), but feedback and the activity log attribute the visit to the correct practitioner.

Can ExperClinic handle both walk-in volume and scheduled appointments?

Yes. Walk-in clinics use the dashboard or a CSV import to add patients as they arrive, and review requests fire after each completed visit just like a scheduled appointment. Walk-in clinics ship with both 48-hour and 24-hour reminders disabled by default, since most walk-in patients book the same day. You can toggle either back on per practice.

How fast can a busy family practice get set up?

Most family practices are live in 15 to 20 minutes. Bulk-import your patient list and existing appointments by CSV (up to 5,000 rows per file), add your doctors, connect your Google review URL. The first review request goes out the same day. No software integration required.

What about patient privacy under PIPEDA?

ExperClinic is built for PIPEDA compliance and supports BAA signing for US providers under HIPAA. The platform stores patient names and phone numbers only, never clinical content. All data is encrypted in transit and at rest. The activity log records what happened without storing message bodies.

Can I send refill reminders or other custom messages?

Two-way SMS lets you send any custom message from the dashboard (refill reminders, lab-result notifications, schedule changes). Outbound messages count against your monthly SMS quota. Patients reply, and the reply lands in a threaded conversation your team can pick up.