ExperClinic is a patient review and communication platformbuilt for medical aesthetics, med spas, laser clinics,IV therapy, hair restoration, lash and brow studios,and aestheticians.Reviews drive Google rankings.ExperClinic sends a request after every treatment,with no front desk reminders required.
ExperClinic is a patient communication platform for medical aesthetics, med spas, laser clinics, and IV therapy. After every visit, patients get an SMS with two options: leave a Google review or send private feedback. The same platform handles treatment-specific timing reminders and reactivation, with credential-correct messaging for MD, NP, RN, and aesthetician practitioners.
Three jobs that map to how aesthetic practices grow.
The single biggest determinant of which med spa a new patient picks is your Google review count and recency. Every completed appointment triggers a review request automatically. The volume difference compounds quickly.
Med spa patients rebook on much shorter cycles than family medicine. Defaults are tuned per type: medical aesthetics 90 days, IV therapy 30 days, lash 21 days, spray tan 14 days. ExperClinic checks every day, so the recall happens automatically.
Your injector, your laser tech, and your aesthetician all have different specialties. ExperClinic lets you add each as a separate practitioner with the right credential format (RN, NP, MD, CIDESCO, certified laser technician) and attributes every review to the right person.
Three problems we hear from med spa and aesthetic practice owners.
Google's local pack ranking for "med spa near me" or "lip filler near me" weighs review count and recency heavily. A great clinic with 30 reviews loses to a mediocre one with 300. The asymmetry is brutal.
Unlike a dentist (twice a year) or a family doctor (annually), aesthetic clients rebook constantly. Miss the reactivation window by a week and your client books with the new place that DM'd them on Instagram.
"I saw Erika for lip filler" matters. Erika is what they tell friends. A platform that does not attribute the visit to a specific provider misses the part that actually drives word-of-mouth.
Five capabilities, all included on every plan.
Every completed appointment fires a review request at the optimal evening hour in your timezone. Personalized with patient name and provider name.
14 days for spray tan, 21 for lash, 30 for IV therapy and aestheticians, 90 for medical aesthetics and laser. Configurable per practice.
Add injectors, laser techs, and aestheticians as separate practitioners. Each gets the right credential format. Reviews and feedback attribute to the correct provider.
Patient replies to a reactivation message land in your dashboard inbox. Front desk picks up the conversation, books the appointment, and the loop closes.
Some patients prefer to share feedback privately rather than publicly. The same SMS gives every patient both options. When a patient chooses private feedback, it lands in your dashboard instantly.
30 days free. 100 SMS included. Every feature, every plan.
Start my free trial