High volume. Low loyalty. Patients pick by proximity and rating.ExperClinic sends a review request after every visit,scaling with your patient volume,so the recency that wins the local-pack keeps refreshing.
ExperClinic is a patient communication platform for urgent care and walk-in clinics. After every visit, patients get an SMS with two options: leave a Google review or send private feedback. The platform handles the high-volume nature of walk-in care, two-way SMS for follow-up questions, and skips appointment reminders by default since visits are typically same-day.
Three jobs in a high-volume, transactional practice.
Urgent care can see 50 to 150+ patients a day. Asking each one for a review at the front desk is impossible. ExperClinic sends a review request after every completed visit, automatically. Per-patient cooldown prevents the same patient from being asked twice if they come back for a second visit within 45 days.
Google's local pack ranks urgent care results partly by review count and recency. A walk-in clinic sees enough patients per week to generate review volume that competitors cannot match. Automation captures it; manual asking does not.
Walk-in patients reply with practical questions: "Are you open Sunday?" "Did my X-ray come back?" "Do you do TB tests?" Replies land in a threaded conversation in your dashboard. Any front-desk staff can pick up where another left off.
Three problems unique to walk-in care.
High-volume practices have the most to gain from review automation and the least time to do it manually. Front desks are checking in the next patient, not chasing the last one for feedback.
Reviews about urgent care almost always mention wait time. A clinic that ran efficiently this morning gets a glowing review; a clinic that hit a 90-minute wait gets a one-star. Volume is the only defense against the bad ones averaging out the good.
A typical urgent care visit is the patient's first and last with you. Word-of-mouth, the safety net of primary-care practices, does not apply. Reviews are doing all the marketing.
Five capabilities, all included on every plan.
Sent at the optimal time of day in your local timezone after every completed visit. Personalized with the patient's first name. The 45-day per-patient cooldown means a returning patient is not asked twice. The cooldown is the same across all ExperClinic specialties.
Urgent care defaults to no automated 24 or 48 hour reminders, because most visits are same-day or walk-in. If your clinic also books scheduled appointments (vaccines, tests), reminders can be turned on per practice. Configurable.
Patient replies and follow-up questions land in a threaded conversation in your dashboard. Front-desk staff can answer "Are you open?" or "Did my result come back?" without picking up the phone or pulling out a chart.
CSV bulk import for up to 5,000 patients per upload. New walk-in patients can be added in batches at the end of each shift. The same import handles past visits so review requests can go retroactively for the last week of patients if you are just getting started.
Urgent care often handles visits patients prefer to keep private (sexual health, mental health crisis, substance use). ExperClinic supports a discreet SMS template as a per-practice setting that omits doctor name and clinical context. Standard template is the default; flip the setting per clinic policy.
30 days free. 100 SMS included. Every feature, every plan.
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