Prom. Weddings. Vacation. Year-round maintenance clients.Spray tan demand spikes hard, then evens out.ExperClinic handles the 14-day reactivation,post-tan reviews, and two-way SMS for booking.
ExperClinic is a patient communication platform for spray tan and body treatment studios. After every visit, clients get an SMS with two options: leave a Google review or send private feedback. The same platform sends 24 and 48 hour appointment reminders, runs a 14-day reactivation window, and supports two-way SMS for booking and rebooking.
Three jobs in a seasonal, event-driven business.
A spray tan that comes off evenly after 7-9 days is the review you want. ExperClinic sends a review request after every completed appointment, addressed to the client. A client who came in for prom or a wedding and saw a clean even tan is your single best reviewer. Every client sees the same two options: Google review or private feedback. The client chooses.
Two reminders, 48 and 24 hours before, cover prep instructions: shower the night before, exfoliate, no lotions on the day of. Default-on for spray tan. Patients can confirm or reschedule from the SMS thread, which matters because prom and wedding bookings cluster around fixed dates.
A typical spray tan lasts 7-10 days. Maintenance clients are booking every 2 weeks; event clients drift away after their event. ExperClinic checks every day for clients past their 14-day window and sends a customizable SMS to bring them back.
Three problems specific to a seasonal aesthetics business.
A client who came in for their wedding will not come back unless something prompts them. Without reactivation, event clients are one-and-done. The 14-day window captures maintenance clients before they drift; for event clients, a follow-up reactivation 30-60 days later (configurable) keeps them on the radar.
Mobile spray tan competitors and at-home product brands compete on convenience and price. A studio with 200 recent positive reviews wins the comparison even at slightly higher prices. Without volume, the studio loses to whoever has the marketing budget.
The post-tan moment is the wrong time for a front desk to ask for a Google review. The client wants to leave. A post-visit SMS the same evening, after they have seen the result and the color set, is the right time and avoids the awkwardness.
Five capabilities, all included on every plan.
Sent at the optimal time of day in your local timezone after every completed visit. Personalized with the client's first name. Two equally-presented options: Google review or private feedback. The client chooses. The 45-day cooldown means maintenance clients are not over-asked.
Two reminders per appointment with prep instructions implicit in your SMS template. Default on for spray tan. Each respects practice hours and client opt-outs.
Tuned to typical spray tan duration. ExperClinic checks every day for clients past their 14-day window and sends a customizable SMS. Cadence is configurable per practice; maintenance-only studios shorten to 10 days, event-heavy studios lengthen to 30.
"Should I exfoliate the night before or that morning?" "Can I shower after?" "Do you do mobile?" Replies land in a threaded conversation in your dashboard. Any tech or front-desk staff can respond.
Add additional spray tan technicians as separate practitioner records. Each gets blank prefix and a "Certified Spray Tan Technician" or aesthetician suffix. Reviews and feedback are attributed to the right tech.
30 days free. 100 SMS included. Every feature, every plan.
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