Sleep studies. CPAP titration. Oral appliance follow-ups.Patients arrive exhausted; they leave hopeful.ExperClinic handles the CPAP-tolerance check-insand the post-titration reviews from patients who finally sleep again.
ExperClinic is a patient communication platform for sleep medicine practices. After every visit, patients get an SMS with two options: leave a Google review or send private feedback. The same platform sends 24 and 48 hour appointment reminders, runs a 180-day reactivation window for CPAP follow-ups, and supports multi-sleep-physician credential attribution.
Three jobs across studies, titration, and CPAP follow-up.
A sleep study is an evening or overnight commitment. Patients forget. Two reminders, 48 and 24 hours before, reduce no-show rates on the studies that drive your practice volume. Patients can confirm or reschedule from the SMS thread.
The first night a patient sleeps through with a properly titrated CPAP is unforgettable. ExperClinic times the review request for that window. Patients write some of the most heartfelt reviews in healthcare; they are also the patients most likely to refer a partner who snores.
CPAP non-compliance happens slowly. A patient stops using the machine, drifts away from follow-up, and the diagnosis effectively reverts. ExperClinic checks every day for patients past their 180-day window and sends a customizable reactivation SMS to bring them back before the gap turns into a relapse.
Three problems specific to a long-tail compliance specialty.
CPAP compliance drops sharply after the first 90 days for many patients. By six months, a meaningful share has stopped using the machine entirely. The clinic only finds out when the patient comes back complaining the diagnosis "didn't work" because they assumed it did not, when really they just stopped.
Sleep studies are scheduled weeks out. Life happens. Without two clear reminders, the no-show rate on overnight studies is meaningfully higher than for routine appointments, and the slot is hard to fill on short notice.
The wait list is real. Patients wait months for a consult, sometimes longer for a study. Reviews mention the wait. The defensive move is volume: enough recent positive reviews about treatment outcomes that the wait-time complaints do not dominate the average.
Five capabilities, all included on every plan.
Sent at the optimal time of day after every completed appointment. Personalized with the patient's first name and the sleep physician's name. Two equally-presented options: Google review or private feedback. The patient chooses.
Two reminders per appointment, including for sleep studies and overnight visits. Default on for sleep medicine. Each respects practice hours and patient opt-outs. Patients can confirm or reschedule from the SMS thread.
Tuned to the typical CPAP follow-up cadence. ExperClinic checks every day for patients past their 180-day window and sends a customizable SMS asking how the therapy is going. Cadence is configurable per practice; some clinics shorten to 90 days for new CPAP users and lengthen to 365 for stable long-term users.
CPAP patients reply with practical questions: "Is the mask supposed to leak?" "Can I change pressure?" "How do I clean it?" Replies land in a threaded conversation in your dashboard. Any staff member, including a respiratory therapist, can pick up where another left off.
Add associate sleep physicians and respiratory therapists. Each gets their own credentials (Dr. / MD / FRCPC for sleep specialists; RRT for respiratory therapists). Reviews and feedback are attributed to the right practitioner.
30 days free. 100 SMS included. Every feature, every plan.
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