Prosthodontics

Patient communication built for prosthodontic practices.

Dentures. Crowns. Bridges. Full-arch implant restorations.High-cost work where fit and appearance are the review.ExperClinic captures every patient's post-fitting verdictinto the reviews that win the next referral.

Reminder sent to Robert for tomorrow's 10am crown delivery.
3:01pm
Denture fitting complete for Linda. Review request scheduled.
11:14am
Reactivation sent to James. Last visit was 6 months ago.
6:30am
New 5-star Google review from Linda: "Best fit I have ever had."
9:42pm

ExperClinic is a patient communication platform for prosthodontic practices. After every visit, patients get an SMS with two options: leave a Google review or send private feedback. The same platform sends 24 and 48 hour appointment reminders, runs a 180-day reactivation window for adjustments and check-ups, and supports multi-prosthodontist credential attribution.

What it does

What prosthodontic practices use ExperClinic for

Three jobs across consultation, fitting, and long-term follow-up.

1

Reviews that validate the cost of complex work

A full-arch implant restoration is a five-figure investment. Patients comparing prosthodontists read every review. ExperClinic sends a review request after every completed appointment so the volume that drives new referrals keeps growing. Every patient sees the same two options: Google review or private feedback. The patient chooses.

2

Reminders for fitting and adjustment visits

Each fitting, try-in, and adjustment is a separate appointment. Two reminders, 48 and 24 hours before, default-on for prosthodontics. Patients can confirm or reschedule from the SMS thread, which matters because complex prosthodontic cases involve multiple precise visits.

3

180-day reactivation for adjustments and check-ups

Crowns and bridges need periodic check-ups. Dentures need periodic adjustments. ExperClinic checks every day for patients past their 180-day window and sends a customizable SMS to bring them back before small fit issues become big ones.

The problem

Why prosthodontic practices struggle with reviews and recall

Three problems specific to high-cost prosthetic work.

High price, slow decisions

Patients research for months before booking.

Prosthodontic patients comparing options for full-arch implants spend weeks researching. They read every review of every prosthodontist in their region. Without a steady stream of recent reviews, your relevance fades while a competitor's grows.

Older demographic

Older patients leave fewer Google reviews.

Many prosthodontic patients are older. The base rate of "patient leaves a Google review" is lower than for, say, cosmetic dentistry. Volume only grows if every patient gets the ask, with a one-tap link that does not require typing.

Long gaps between visits

Maintenance is years apart, not months.

Once a denture is fitted or a crown is placed, the patient may not return for 6 to 18 months. Without automated outreach, these patients fall off and find a new prosthodontist when they need their next adjustment.

How it helps

How does ExperClinic help prosthodontic practices?

Five capabilities, all included on every plan.

Automated review requests

Sent at the optimal time of day in your local timezone after every completed appointment. Personalized with the patient's first name and their prosthodontist's name. Two equally-presented options: Google review or private feedback. The patient chooses.

48-hour and 24-hour reminders

Two reminders per appointment, including for try-ins and fittings that need to be timed precisely. Default on for prosthodontics. Each respects practice hours and patient opt-outs.

180-day reactivation

Tuned to crown and bridge check-up cadence and denture adjustment intervals. ExperClinic checks every day for patients past their 180-day window and sends a customizable SMS. Cadence is configurable per practice.

Two-way SMS for fit questions

Patients reply with practical questions: "Should the denture feel this loose?" "When is the crown ready?" "Is the soreness normal?" Replies land in a threaded conversation in your dashboard. Any staff member can pick up where another left off.

Multi-prosthodontist support

Add associates and dental laboratory technicians. Each gets their own credential format (Dr. / DDS or Dr. / DMD, optionally with MSc). Reviews and feedback are attributed to the right practitioner.

84%
of patients check online reviews before booking a healthcare provider.
38%
no-show reduction is the published benchmark for SMS appointment reminders.
$150–200
average revenue lost per missed appointment.
FAQ

Common questions from prosthodontic practices

My patients are older and may not be comfortable with SMS. Will this still work?
Most older patients receive and read SMS even if they do not initiate texts. Appointment reminders and review requests are short, addressed to the patient by name, and link to a single one-tap option. Patients who genuinely cannot use SMS are not your review-volume problem; the patients who would respond but never get asked are.
Each prosthodontic case has multiple appointments (impressions, try-in, delivery). Will my patients be over-asked for reviews?
No. ExperClinic has a 45-day per-patient cooldown on review requests. A patient with three appointments in a six-week span gets asked once at most. After 45 days the patient is eligible again, so a follow-up visit later in the year may trigger a second ask, which is the right cadence.
How does the 180-day reactivation work for denture vs implant patients?
Both are configurable per practice. The 180-day default reflects a typical denture-adjustment or crown-check-up window. For full-arch implant cases that need more frequent surveillance, shorten the window to 90 days. For long-stable denture wearers, lengthen to 365. The setting is per-practice, not per-patient.
My referrals come from general dentists. Does ExperClinic help that?
Indirectly. GP dentists who refer to a prosthodontist will Google the practice first. The review count and recency on your single Google Business Profile is the signal a referring office picks up. ExperClinic does not send anything to referring offices; it builds the public review surface that referring offices see.
Do my associate prosthodontists each show up in review attribution?
Yes. Each prosthodontist is added as a separate practitioner record with their own credentials (Dr. / DDS or Dr. / DMD, optionally with MSc). The review request SMS names the prosthodontist the patient saw. Reviews land on your single Google Business Profile, but the SMS, the feedback record, and the audit log all attribute the visit to the correct practitioner.
What happens when a patient texts STOP?
STOP scopes to your practice. The patient is flagged as opted out and no further automated SMS is sent. The record stays in your list, just marked. Inbound STOP, START, and HELP are handled per TCPA convention.
Is patient data secure?
Yes. ExperClinic is PIPEDA compliant and built for Canadian healthcare requirements. We store patient names and phone numbers only, never clinical content. All data is encrypted in transit and at rest. Optional BAA signing is available for US providers under HIPAA.
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