Diabetic foot care, orthotics, bunions, hammertoe, plantar fasciitis.An older patient demographic that does not write many reviews.ExperClinic gets a request to every patient,so the few who do leave one carry more weight.
ExperClinic is a patient communication platform for podiatry practices. After every visit, patients get an SMS with two options: leave a Google review or send private feedback. The same platform sends 24 and 48 hour appointment reminders, runs a 180-day reactivation window for diabetic foot care and orthotic follow-up, and supports multi-podiatrist credential attribution.
Three jobs across diabetic care, orthotic patients, and surgical cases.
Podiatry patients skew older and leave fewer Google reviews than most specialty patient populations. The competitive edge is making the ask consistent so the few who do respond add up. ExperClinic sends a review request after every completed appointment, automatically. Every patient sees the same two options: a public Google review or private feedback.
Diabetic foot exams, orthotic fittings, bunion consultations, and post-op follow-ups all get two SMS reminders: 48 hours and 24 hours before. Default-on for podiatry. Patients can confirm or reschedule from the SMS thread.
Diabetic patients should be seen at least every six months. Orthotic users return for adjustments, refits, and replacements. ExperClinic checks every day for patients past their 180-day window and sends a customizable SMS to bring them back.
Three problems specific to a foot-and-ankle practice.
Podiatry patients are older on average than most specialties. The base rate of "patient leaves a Google review" is lower than for, say, cosmetic dentistry or aesthetics. Volume only grows if every patient gets the ask.
Skip a six-month diabetic foot check and the patient may not notice until the foot does. The recall depends on the front desk remembering, which is the kind of work that quietly stops happening when the schedule fills up.
Orthotics last 18 to 24 months for most patients, longer for some. There is no fixed recall date, so patients drift back when their feet hurt again, often after going to a competitor for a refit. Reactivation captures them before that point.
Five capabilities, all included on every plan.
Sent at the optimal time of day in your local timezone after every completed appointment. Personalized with the patient's first name and their podiatrist's name. Two equally-presented options: Google review or private feedback. The patient chooses.
Two reminders per appointment. Default on for podiatry. Each respects practice hours and patient opt-outs. Patients can confirm or reschedule from the SMS thread.
ExperClinic checks every day for patients past their 180-day window and sends a customizable message. Cadence is configurable per practice. Some clinics shorten to 90 days for new diabetic patients and lengthen to 365 for stable orthotic users.
Patients reply with practical questions: "Should the orthotic still feel uncomfortable?" "Can I drive home after the procedure?" "Did my custom pair come in?" Replies land in a threaded conversation in your dashboard.
Add associates and chiropodists. Each gets their own credential format (Dr. / DPM, or DCh for Canadian-trained chiropodists). Reviews and feedback are attributed to the right practitioner.
30 days free. 100 SMS included. Every feature, every plan.
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