Pediatrics

Patient communication built for pediatric practices.

Q: How do families with multiple kids on different schedules work?

Each child is a separate patient record with their own recall window. ExperClinic checks every day per-record. A parent with three kids might get a recall reminder for one in March, another in June, and the third in October, addressed to the right child by name in each message. No deduplication; each kid gets their own thread.

Q: What happens when a parent texts STOP?

STOP scopes to your practice. The parent is flagged as opted out and no further automated SMS is sent for any of their kids on your patient list. The records stay in your list, just marked. Inbound STOP, START, and HELP are handled per TCPA convention.

Q: Is patient data secure?

Yes. ExperClinic is PIPEDA compliant and built for Canadian healthcare requirements. We store patient names and phone numbers only, never clinical content. All data is encrypted in transit and at rest. Optional BAA signing is available for US providers under HIPAA.

Families stay with their pediatrician for years.ExperClinic sends well-child reminders, vaccine recall,and review requests addressed to the parent on file,with the multi-year continuity that defines a family practice.

Start my free trial See all features →

Well-child visit complete for Liam (age 6). Review request scheduled.

11:14am

Reminder sent to Emma's mom for tomorrow's 18-month checkup.

3:01pm

Reactivation sent for Noah (age 9). Last visit was 6 months ago.

6:30am

New 5-star Google review from Liam's mom: "Dr. Chen is so patient with him."

9:42pm

What it does

What pediatric practices use ExperClinic for

Three jobs in a multi-year family practice.

Well-child reminders that protect the schedule

Well-child visits anchor a pediatric practice's revenue and continuity. Two reminders, 48 hours and 24 hours out, reduce no-shows on the appointments insurance pays for. Default-on for pediatrics. Parents can confirm or reschedule from the SMS thread.

Reviews from parents at the moment they trust you most

Parents leave reviews after a sick visit that went smoothly or a well-child check where the doctor remembered their kid's name. ExperClinic sends a review request after every completed visit, addressed to the parent on file. The parent gets two equally-presented options: leave a Google review or send private feedback.

180-day vaccine and well-child recall

Six-month checkups, 12-month checkups, kindergarten boosters. ExperClinic checks every day for kids past their 180-day window and sends the parent a customizable reminder. Each child has their own record, so families with three kids on different schedules don't miss anyone.

The problem

Why pediatric practices struggle with reviews

Three problems unique to family medicine for kids.

Parent reviews

Mom networks decide who the family pediatrician is.

New parents in your area ask in private mom groups, on Facebook, and in school pickups. The pediatrician with the most recent positive Google reviews wins those conversations even when the answer is "ask your friends".

Sick visit chaos

Asking for a review during flu season is impossible.

A sick-visit day in a pediatric practice is 40 patients in 8 hours. Front desks are managing fevers, parking, and waiting-room exposure. Asking for a review at checkout is the last thing anyone has time for. Without automation, the volume just does not grow.

Multi-kid families

One family, three patients, three recall schedules.

Families with two or three kids quickly lose the thread. By the time a parent realizes the youngest hasn't been in for 14 months, the schedule is way off. Per-kid tracking, with parent-addressed messaging, is the only way to keep families on schedule.

How it helps

How does ExperClinic help pediatric practices?

Five capabilities, all included on every plan.

Parent-addressed review requests

The SMS goes to the phone number on the patient record (the parent), not the child. Personalized with the parent's first name and the pediatrician who saw their child. Sent at the optimal local time the evening of the visit.

48-hour appointment reminders

Default-on for pediatrics. 48 hour reminder lands; the 24-hour reminder is off by default for pediatrics to avoid double-messaging parents. Both can be configured per practice. Each respects practice hours and patient opt-outs.

180-day kid-paced recall

Defaults to six months for general pediatric well-child cadence. ExperClinic checks every day for kids past their recall window and sends the parent a customizable message. Each child has their own record and their own recall, so siblings on different schedules don't fall through the cracks.

Two-way SMS for parent questions

Parents reply with the questions that matter on a sick day: "Is it OK to bring her in if she has a fever?" "Do you do same-day visits?" "Did the strep test come back?" Replies land in a threaded conversation in your dashboard. Any front-desk staff can pick up where another left off.

Multi-pediatrician support and per-kid records

Add associates and nurse practitioners. Each gets their own credentials (Dr. / MD, Dr. / FRCPC, NP). Each child is a separate patient record so review attribution and recall are per-kid, even when one parent's phone is on multiple records.

FAQ

Common questions from pediatric practices

My patients are kids, my reviewers are parents. How does that work?

The SMS goes to the phone number on the patient record, which in pediatrics is almost always the parent. The review request and the reminder both address the parent by their first name. The "patient" is still the child, so the recall window and audit log attribute correctly to the kid, but the messaging goes to whoever can actually respond.

How do families with multiple kids on different schedules work?

Each child is a separate patient record with their own recall window. ExperClinic checks every day per-record. A parent with three kids might get a recall reminder for one in March, another in June, and the third in October, addressed to the right child by name in each message. No deduplication; each kid gets their own thread.

Why is the 24-hour reminder off by default for pediatrics?

Because pediatric appointments often happen during the school day or right after, and parents are usually already on top of the schedule. A 48-hour reminder lands at a useful time; a 24-hour reminder on top of it has historically driven complaints about over-messaging. The default is one reminder, not two. You can turn the 24-hour on per practice if your patient mix calls for it.

What if both parents want updates?

Add the second parent as a separate patient record with the same child as a note. Both parents get reminders for that kid's appointments, both can leave reviews, both replies land in the inbox. ExperClinic does not have a built-in guardian-pairing feature; the per-record approach is how to do it today.

What happens if a parent leaves a bad review?

Every review request gives the parent the same two options: a public Google review or private feedback. The parent chooses. ExperClinic does not gate by predicted sentiment, route based on expected outcome, or filter parents in any way, which is both the right thing to do and what Google and the FTC require. When a parent chooses private feedback, the practice owner gets an email immediately.

What happens when a parent texts STOP?

STOP scopes to your practice. The parent is flagged as opted out and no further automated SMS is sent for any of their kids on your patient list. The records stay in your list, just marked. Inbound STOP, START, and HELP are handled per TCPA convention.

Is patient data secure?

Yes. ExperClinic is PIPEDA compliant and built for Canadian healthcare requirements. We store patient names and phone numbers only, never clinical content. All data is encrypted in transit and at rest. Optional BAA signing is available for US providers under HIPAA.