In pediatric dentistry, the parents are the reviewers.ExperClinic sends review requests to whoever's phone is on file,handles first-visit reminders that calm parent nerves,and runs a six-month recall built for how kids actually grow.
ExperClinic is a patient communication platform for pediatric dental practices. After every visit, the parent on file gets an SMS with two options: leave a Google review or send private feedback. The same platform sends 24 and 48 hour appointment reminders, runs a 180-day recall window, and supports multi-pediatric-dentist practices.
Three specific jobs in a parent-driven practice.
After every appointment, the SMS goes to the phone number on file, which in pediatric dentistry is almost always a parent. The parent gets two options: leave a public Google review or send private feedback to the practice. Parents are the most review-active demographic in healthcare. Make it easy for them and the volume comes.
A first dental visit for a 3-year-old is more stressful for the parent than the kid. Two reminders, 48 and 24 hours out, including parking, paperwork, and what to bring. Reduces no-shows and reduces the day-of "I should have asked" anxiety that pushes families to cancel.
Pediatric dentistry defaults to a 180-day recall window. Six months after the last visit, ExperClinic sends a customizable SMS to the parent. Hit-rate is high because parents are already thinking about the next checkup; they just need the reminder.
Three problems unique to family practices.
Parents in your area are already comparing pediatric dentists in private mom groups. The practices that show up in those conversations have hundreds of recent Google reviews. Word-of-mouth still matters, but it now flows through the review count first.
Front desks already feel awkward asking for a review after a visit where a four-year-old cried through the cleaning. So they don't ask. The miss is that the next-day SMS, when the kid is fine and the parent is recovered, is the moment review-likely parents respond best.
A family with two kids on different recall schedules quickly loses the thread. By the time a parent realizes the older sibling hasn't been in for nine months, the cavity already started.
Five capabilities, all included on every plan.
The SMS goes to the phone number on the patient record (the parent), not the child. Personalized with the parent's first name and the dentist who saw their child. Sent at the optimal local time the evening of the visit.
Two reminders per appointment. Default on for pediatric dentistry. Each respects practice hours and patient opt-outs. Parents can confirm or reschedule from the SMS thread.
Defaults to six months. ExperClinic checks every day for kids past their recall window and sends the parent a customizable message. Each kid in a family has their own record and their own recall, so siblings on different schedules don't fall through the cracks.
Parents reply with everything: "Will she need to be sedated?" "Can I bring her brother?" "Do you take Pacific Blue Cross?" Replies land in a threaded conversation in your dashboard. Any front-desk staff can pick up where another left off.
Add associate pediatric dentists, hygienists, and specialists. Each gets their own credential format. Each child is their own patient record so review attribution and recall are per-kid, even when one parent's phone is on multiple records.
30 days free. 100 SMS included. Every feature, every plan.
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