ExperClinic is a patient communication and review platformfor orthodontists.Two-year treatment timelines, 60-day reactivation,parent-and-patient messaging, and automated reviewsthat win the suburban search.
ExperClinic is a patient communication platform for orthodontic practices. After every appointment, patients (or their parents) get an SMS with two options: leave a Google review or send private feedback. The same platform sends 24 and 48 hour appointment reminders, runs a 60-day reactivation window tuned to active-treatment cycles, and supports multi-orthodontist credential attribution.
Three jobs that map to a 24-month treatment cycle.
Each adjustment, retie, or wire change gets two SMS reminders: 48 hours before and 24 hours before. Default-on for orthodontics. Over a two-year treatment that is roughly 24 reminders per patient, all without staff effort. Patients can confirm or reschedule from the text.
The two visits patients are most likely to leave a glowing review for are bonding (start of a journey) and debond (the moment they see straight teeth). ExperClinic sends a review request after each, with a 45-day per-patient cooldown so the patient is not asked at every six-week adjustment in between. Every patient sees the same two options: a public Google review or private feedback the practice owner sees directly. The patient chooses.
Active orthodontic patients should be coming in roughly every six weeks. If a patient has not been in for 60 days, ExperClinic sends a customizable SMS to bring them back, before the gap turns into a treatment-plan setback. Window is configurable per practice.
Three problems specific to long-treatment practices.
"Orthodontist near me" returns five practices that all look the same to a parent comparison-shopping for braces. Google's local pack ranks partly by review count and recency. The practice with 280 recent reviews wins, even if the practice with 27 is technically better.
Skip one adjustment and the wire stays the same for an extra month. Skip two and the treatment timeline slips. By the time the front desk notices a gap in the schedule, the patient has been off-schedule for 90 days.
Adjustments happen every six weeks for two years. Asking for a review at every visit annoys patients and dilutes the responses you do get. Without a per-patient cooldown, automated requests turn into spam, fast.
Five capabilities, all included on every plan.
Per-patient cooldown means a patient gets asked once mid-treatment and once at debond, not at every six-week adjustment. Sent at the optimal local time. Personalized with the patient's first name and their orthodontist's name.
Two reminders per adjustment, retie, or wire change. Default on for orthodontics. Each respects practice hours and patient opt-outs. Patients can confirm or reschedule from the SMS thread.
Tuned to active orthodontic schedules. ExperClinic checks every day for patients past their 60-day window and sends them a customizable message. The window is configurable per practice (45 days for early-treatment cohorts, 90 days for retention is a common pattern).
Parents reply to reminders all the time: "Can we move it to Thursday?" "Is the wire change going to hurt?" Replies land in a threaded conversation in your dashboard. Any staff member can pick up where another left off.
Add associates and treatment coordinators. Each gets their own credential format (Dr. / DDS / MSc, Dr. / DMD, or DDS alone). Reviews and feedback are attributed to the right practitioner.
30 days free. 100 SMS included. Every feature, every plan.
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