Oral surgery

Patient communication built for oral surgery practices.

Q: What happens when a patient texts STOP?

STOP scopes to your practice. The patient is flagged as opted out and no further automated SMS is sent. The record stays in your list, just marked. Inbound STOP, START, and HELP are handled per TCPA convention.

Q: Is patient data secure?

Yes. ExperClinic is PIPEDA compliant and built for Canadian healthcare requirements. We store patient names and phone numbers only, never clinical content. All data is encrypted in transit and at rest. Optional BAA signing is available for US providers under HIPAA.

Wisdom teeth, implants, extractions, jaw surgery.Patients arrive anxious. They leave with stitches.ExperClinic handles the day-before reminders that calm pre-op nerves,and the post-op review request that converts a smooth recoveryinto the review that books the next patient.

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Reminder sent to David for tomorrow's 8am wisdom-tooth extraction.

3:01pm

Implant placement complete for Sarah. Review request scheduled.

11:14am

Reactivation sent to Maria. Last visit was 12 months ago.

6:30am

New 5-star Google review from Sarah: "Almost no pain, healed fast."

9:42pm

What it does

What oral surgery practices use ExperClinic for

Three specific jobs in an anxiety-driven, referral-heavy practice.

Pre-op reminders that calm anxiety

A wisdom-tooth extraction or implant placement is one of the most stressful appointments a patient ever has. Two reminders, 48 and 24 hours out, cover what to bring, fasting instructions, and what to expect. Reduces day-of cancellations and reduces the anxiety that pushes patients to delay treatment.

Reviews that capture post-op relief

The moment a patient is most likely to leave a glowing review is the day after surgery, when they realize the recovery is going better than they feared. ExperClinic times the review request for that window. Every patient sees the same two options: leave a Google review or send private feedback. The patient chooses.

365-day reactivation for follow-ups

Implant cases need crown placement, healing checks, and second-stage surgery. Wisdom teeth patients are usually one-and-done but their younger siblings are not. ExperClinic checks every day for patients past their 365-day window and sends a customizable SMS to bring them back.

The problem

Why oral surgery practices struggle with reviews

Three problems specific to surgical-referral practices.

Referral risk

Referring GPs check your reviews too.

Reviews influence whether a referring general dentist keeps sending patients to you. A wall of recent positive reviews matters even more in oral surgery than in primary dentistry, because both the patient and the referrer are reading them.

Pain anxiety

A single bad review about pain is devastating.

Oral surgery reviews almost always mention pain or the lack of it. One review titled "extremely painful, terrible experience" can shift a referring office's confidence overnight. The defense is volume: enough recent positive reviews that one outlier does not move the average.

Staff time

Front desks cannot chase reviews after surgery.

Post-op coordination, billing, scheduling the next-stage visit. Asking for a review is the last thing a surgical front desk has time for. Without automation, the volume just does not grow.

How it helps

How does ExperClinic help oral surgery practices?

Five capabilities, all included on every plan.

Automated review requests

Sent at the optimal time of day in your local timezone after every completed appointment. Personalized with the patient's first name and their surgeon's name. The patient gets two equally-presented options: leave a Google review or send private feedback. The patient chooses.

48-hour and 24-hour pre-op reminders

Two reminders per appointment, with enough lead time to handle pre-op fasting, transportation arrangements, and questions. Default-on for oral surgery. Each respects practice hours and patient opt-outs.

365-day reactivation

Tuned to one-stage cases (extraction, single implant) and second-stage follow-ups (crown placement, healing checks). The window is configurable per practice. Some practices shorten to 90 days for active implant cases and lengthen to 365 for everyone else.

Two-way SMS for post-op questions

Patients reply with everything: "Is this much swelling normal?" "Can I eat soup?" "When can I drive again?" Replies land in a threaded conversation in your dashboard. Any staff member can pick up where another left off.

Multi-surgeon support

Add associates and dental anaesthetists. Each gets their own credential format (Dr. / DDS, Dr. / DMD, or Dr. / MD for oral and maxillofacial surgeons with medical degrees). Reviews and feedback are attributed to the right practitioner.

FAQ

Common questions from oral surgery practices

When does the post-op review request actually go out?

After the appointment is marked complete, ExperClinic schedules the review request for that evening or the next day at the optimal local time. The default is 8pm same day for appointments completed before 6pm. Patients are most review-likely the day after surgery once the immediate discomfort has settled, which is when this window typically lands.

My patients are referred by general dentists. Does that change anything?

No. ExperClinic works the same whether a patient self-booked or was referred. The review request goes to the patient on file, addresses them by first name, names the surgeon they saw, and gives them the same two options as every other patient. Reviews land on your Google Business Profile, which is the listing referring GPs and prospective patients are checking.

What if a patient leaves a one-star review about pain?

It happens. Pain experience varies and some reviews reflect that. The right response is professional, PIPEDA-compliant, and does not confirm or deny anything specific to the patient's case. ExperClinic's blog covers handling negative reviews in detail. The defensive play long-term is volume: enough recent positive reviews that any single negative one does not pull the average.

Do you support oral and maxillofacial surgeons with medical degrees?

Yes. Each practitioner has configurable prefix and suffix options. The defaults for oral surgery include Dr. / DDS and Dr. / DMD, with Dr. / MD available for OMFS specialists who hold a medical degree. The review request SMS uses whichever credentials the patient saw on file.

Can I send a different reminder template for surgical vs consultation visits?

The reminder template is the same per practice. The 48-hour and 24-hour reminders go out per appointment based on the appointment record, not per appointment type. For surgical-specific instructions (fasting, transport), the practical workaround is to send a manual SMS via the two-way inbox the day before the appointment, on top of the automated reminder.

What happens when a patient texts STOP?

STOP scopes to your practice. The patient is flagged as opted out and no further automated SMS is sent. The record stays in your list, just marked. Inbound STOP, START, and HELP are handled per TCPA convention.

Is patient data secure?

Yes. ExperClinic is PIPEDA compliant and built for Canadian healthcare requirements. We store patient names and phone numbers only, never clinical content. All data is encrypted in transit and at rest. Optional BAA signing is available for US providers under HIPAA.