Pediatric OT for kids on the spectrum. Adult rehab post-injury.Hand therapy after surgery. Long treatment timelines.ExperClinic handles the weekly-session remindersand reviews from parents who watched real progress.
ExperClinic is a patient communication platform for occupational therapy practices. After every visit, patients (or their parents for pediatric OT) get an SMS with two options: leave a Google review or send private feedback. The same platform sends 24 and 48 hour appointment reminders, runs a 90-day reactivation window, and supports OT credential attribution.
Three jobs across pediatric OT, adult rehab, and hand therapy.
Pediatric OT reviews are deeply personal. A parent watching their child finally write their name, hold a fork properly, or self-regulate at school writes some of the most heartfelt reviews in healthcare. ExperClinic sends a review request after every completed session, addressed to the parent on file. The 45-day per-patient cooldown means weekly-session families are not over-asked.
OT treatment plans run weeks to months. Two reminders, 48 and 24 hours before each session, hold the cadence. Default-on for occupational therapy. Parents and adult patients can confirm or reschedule from the SMS thread.
Families and adult patients sometimes pause therapy for life events, summer break, or insurance changes. ExperClinic checks every day for patients past their 90-day window and sends a customizable SMS to bring them back when the pause is meant to be temporary.
Three problems specific to long-treatment-timeline practices.
A pediatric OT family that pauses for July often never returns in September because life moved on. Without automated reactivation, these families are quietly lost. The 90-day window catches them at the boundary of "still meant to come back" and "moved on".
OT is partially covered or not covered by many insurance plans, and coverage limits cap visits per year. A patient who hits their cap drops out; without reactivation, they may not return when their next year of coverage opens up.
A busy OT practice schedules 30+ sessions a day across pediatric and adult patients. Front desks are juggling parent communication, billing, and the next session. Asking for a review at checkout is the last thing anyone has time for.
Five capabilities, all included on every plan.
Sent at the optimal time of day after every completed session. For pediatric OT, addressed to the parent on file. For adult patients, addressed to the patient. Two equally-presented options: Google review or private feedback. The patient chooses.
Two reminders per session. Default on for occupational therapy. Each respects practice hours and patient opt-outs. Parents and patients can confirm or reschedule from the SMS thread.
Tuned to typical OT treatment-pause patterns. ExperClinic checks every day for patients past their 90-day window and sends a customizable SMS. Cadence is configurable per practice.
"Will Liam need to bring his glasses?" "When does my insurance reset?" "Is there homework between sessions?" Replies land in a threaded conversation in your dashboard. Any therapist or admin can respond.
Add associate OTs and OT assistants. The default credentials for Ontario-trained OTs are "OT Reg. (Ont.)"; "OT" and "MScOT" are also supported. The review request SMS uses whichever credentials the OT has on file. Reviews attribute correctly.
30 days free. 100 SMS included. Every feature, every plan.
Start my free trial