Lash extensions every 2-3 weeks. Microblading every 12-18 months.Brow lamination, lash lifts, henna brows.ExperClinic handles the 21-day fill reactivation,the post-appointment reviews, and the two-way SMSthat holds clients on cadence.
ExperClinic is a patient communication platform for lash and brow studios. After every appointment, clients get an SMS with two options: leave a Google review or send private feedback. The same platform sends 24 and 48 hour appointment reminders, runs a 21-day fill-cycle reactivation window, and supports certified lash technician and aesthetician credential attribution.
Three jobs in a 2-3 week repeat-visit cycle.
Lash extension clients come in every 2-3 weeks for fills. Each fill is a moment to ask for a review, but asking at every fill is over-asking. ExperClinic's 45-day per-patient cooldown means clients are asked at sensible intervals across the year. Every client sees the same two options: Google review or private feedback. The client chooses.
Two reminders, 48 and 24 hours before, reduce no-shows on every appointment type. Lash fills, full sets, microblading touch-ups, brow lamination. Default-on for lash and brow. Clients can confirm or reschedule from the SMS thread.
Lash and brow defaults to a 21-day reactivation window because that matches the typical lash-fill interval. ExperClinic checks every day for clients past their 21-day window and sends a customizable SMS to bring them back before they go to a competitor.
Three problems specific to a high-frequency aesthetics business.
A lash extension client who skips one fill cycle often does not come back. They go somewhere else, get used to the new tech, and never return. The 21-day reactivation catches them before they drift.
New clients find lash and brow studios on Instagram or TikTok. But before they book, they check Google reviews. A studio with 200 recent positive reviews wins over one with 12, even if the Instagram is identical.
Some patient communication platforms send "next appointment" reminders aggressively, which clients tune out. ExperClinic sends two reminders per appointment (48 and 24 hours), with a 21-day reactivation only if the client has actually drifted past their window. Not aggressive.
Five capabilities, all included on every plan.
A 45-day cooldown means a client on a 2-3 week fill cycle is asked at most every 6-7 weeks, not at every fill. Across a year of regular fills, that is roughly 7-9 review requests at sensible intervals. Volume without spam.
Two reminders per appointment. Default on for lash and brow. Each respects practice hours and client opt-outs. Clients can confirm or reschedule from the SMS thread.
Tuned to lash-fill cycles. ExperClinic checks every day for clients past their 21-day window. Cadence is configurable per practice; brow microblading studios often lengthen to 12 months for touch-ups.
"Can I get my lashes wet today?" "Did the new mapping take?" "Can I bring my sister to the appointment?" Replies land in a threaded conversation in your dashboard. Any tech can pick up where another left off.
Lash and brow defaults to no prefix and a "Certified Lash Technician" suffix. The review request SMS uses whichever credentials the technician has on file. Reviews and feedback attribute to the correct technician.
30 days free. 100 SMS included. Every feature, every plan.
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