Laser hair removal. Skin resurfacing. Tattoo removal. Photofacials.Six to eight sessions per package. Months of follow-through.ExperClinic handles the multi-session reminder cadenceand the reviews that keep new bookings coming in.
ExperClinic is a patient communication platform for laser clinics. After every session, patients get an SMS with two options: leave a Google review or send private feedback. The same platform sends 24 and 48 hour appointment reminders for multi-session packages, runs a 90-day reactivation window for top-ups and new packages, and supports multiple laser technicians per clinic.
Three jobs in a multi-session, repeat-visit business.
A laser hair removal package is typically 6 to 8 sessions over 6 to 12 months. Each session gets two reminders, 48 and 24 hours before. Patients can confirm or reschedule from the SMS thread, which matters when laser sessions need to be timed correctly with hair-growth cycles.
The best laser reviews come from patients who completed a full package and saw the result. ExperClinic's 45-day per-patient cooldown means patients are not asked at every session; the request goes out once early, then again when they near the end of the package, when results are visible.
Laser hair removal patients often need maintenance touch-ups years after their initial package. Skin patients return for new concerns. ExperClinic checks every day for patients past their 90-day window and sends a customizable SMS to bring them back.
Three problems specific to multi-session aesthetics.
Laser packages have a known drop-off pattern around the middle of treatment. A patient who skips session 4 often does not reschedule, and the package stays unfinished. The result is a lost revenue cycle and a patient who tells friends "I didn't see results" because they did not finish.
Laser hair removal is heavily price-shopped within metro areas. The clinic with the most recent positive reviews wins on the same Groupon-adjacent comparison. Without volume, the practice loses to whoever has the marketing budget.
A staff member at a busy laser clinic processes 40+ patient visits a day. Asking each one for a review at the front desk is impossible. Without automation, the volume just does not grow.
Five capabilities, all included on every plan.
A 45-day cooldown means a patient on a 6-session package is asked at most a few times across the package, not at every session. The asks land at the right moments: once early, once near the end when results are visible.
Two reminders per session. Default on for laser. Each respects practice hours and patient opt-outs. Patients can confirm or reschedule from the SMS thread.
Tuned to top-up cadence and post-package outreach. ExperClinic checks every day for patients past their 90-day window and sends a customizable SMS. Cadence is configurable per practice.
"Should I shave the day before?" "How long until results show?" "Can I tan after?" Replies land in a threaded conversation in your dashboard. Any laser tech can pick up where another left off.
Add laser technicians, RNs, and aestheticians. Each gets their own credentials (Certified Laser Technician, RN, or aesthetician designation). Reviews and feedback are attributed to the right practitioner.
30 days free. 100 SMS included. Every feature, every plan.
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