IV vitamin drips. Hydration therapy. NAD+ infusions.A trendy, social-driven clientele where reviews on Googledecide who shows up next.ExperClinic captures every client's post-drip reactioninto the reviews that book the next round of bookings.
ExperClinic is a patient communication platform for IV therapy clinics. After every visit, clients get an SMS with two options: leave a Google review or send private feedback. The same platform sends 24 and 48 hour appointment reminders, runs a 30-day reactivation window for repeat-visit clientele, and supports RN, NP, and MD credential attribution.
Three jobs in a high-frequency, social-influenced business.
IV therapy clients are typically younger, tech-fluent, and review-active. The reviews they leave drive new bookings on Google and indirectly through Instagram and TikTok cross-pollination. ExperClinic sends a review request after every completed visit. Every client sees the same two options: a public Google review or private feedback. The client chooses.
Some IV therapy clients walk in; many book ahead. For booked sessions, two reminders, 48 and 24 hours before, reduce no-show rates. Default-on for IV therapy. Patients can confirm or reschedule from the SMS thread. Walk-in patients can be added retroactively at end-of-day via CSV import.
IV therapy patients on a routine often come weekly or bi-weekly. A 30-day gap usually means the patient has drifted. ExperClinic checks every day for clients past their 30-day window and sends a customizable SMS to bring them back.
Three problems specific to a wellness-aesthetic crossover.
A busy IV therapy clinic with walk-in volume can process 30 to 60+ patients a day. Adding each one as a patient record manually at the front desk slows the flow. CSV bulk import at end-of-day is faster, and ExperClinic accepts up to 5,000 patients per upload.
IV therapy is heavily price-shopped within metro areas. The clinic with the most recent positive Google reviews wins on the same comparison view, even at similar pricing. Without volume, the practice loses to whoever has the marketing budget.
Front desks at busy IV therapy clinics are checking in the next client, not chasing the last one for feedback. Without automation, the volume just does not grow.
Five capabilities, all included on every plan.
Sent at the optimal time of day in your local timezone after every completed visit. Personalized with the client's first name. Two equally-presented options: Google review or private feedback. The 45-day per-patient cooldown means weekly clients are not asked at every visit; they are asked once and not again for 45 days.
Two reminders for booked sessions. Default on for IV therapy. Each respects practice hours and patient opt-outs. Walk-in patients are not auto-reminded since their visit is same-day; they roll into the post-visit review request like everyone else.
Tuned to high-frequency repeat clientele. ExperClinic checks every day for clients past their 30-day window and sends a customizable SMS. Cadence is configurable per practice; some clinics shorten to 14 days for premium-package clients and lengthen to 60 for casual users.
"Are you open Sunday?" "Can I bring my friend?" "Do you have the Myers cocktail today?" Replies land in a threaded conversation in your dashboard. Any front-desk staff or RN can respond.
Add registered nurses, nurse practitioners, and supervising physicians. Each gets their own credentials (RN, NP, or Dr. / MD). Reviews and feedback are attributed to the right practitioner.
30 days free. 100 SMS included. Every feature, every plan.
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