Hair restoration patients research for months before booking.They read every review of every clinic in their region.ExperClinic gets a review request out after every visit,so the volume that decides their choice keeps growing.
ExperClinic is a patient communication platform for hair restoration practices. After every visit, patients get an SMS with two options: leave a Google review or send private feedback. The same platform sends 24 and 48 hour appointment reminders, runs a 90-day reactivation window for follow-ups and refresh sessions, and supports multi-practitioner credential attribution.
Three jobs in a high-research, high-value specialty.
Hair restoration is one of the most review-researched purchases in healthcare. Patients read dozens of reviews before they book a consult, more before they book a procedure. ExperClinic sends a review request after every completed appointment so the volume that drives new bookings keeps growing.
A no-show on an FUE procedure is a five-figure slot lost. Two reminders, 48 and 24 hours out, reduce no-shows on the visits that drive your revenue. Default-on for hair restoration. Patients can confirm or reschedule from the SMS thread.
Hair restoration patients return for PRP follow-ups, growth check-ins, and second-stage procedures. ExperClinic checks every day for patients past their 90-day window and sends a customizable SMS to bring them back.
Three problems specific to high-stakes elective procedures.
Hair restoration patients spend weeks researching. They read every Google review of every clinic in driving distance. The deciding factor is rarely the surgeon's technique on a forum; it is your review count and recency on Google.
Hair restoration outcomes vary. Patient expectations vary even more. A few patients post photos and reviews of suboptimal outcomes regardless of the surgeon. The defense is volume: enough recent positive reviews that one or two outliers do not move the average.
Patients about to spend $10,000 are looking for permission. Reviews are how they give themselves permission. A practice with twelve reviews from 2022 looks risky next to a competitor with two hundred from this year, even if the work is identical.
Five capabilities, all included on every plan.
Sent at the optimal time of day in your local timezone after every completed appointment. Personalized with the patient's first name and their practitioner's name. Two equally-presented options: Google review or private feedback. The patient chooses.
Two reminders per appointment with enough lead time to handle pre-procedure questions and transportation arrangements. Default-on for hair restoration. Each respects practice hours and patient opt-outs.
Tuned to PRP follow-up cadence and post-procedure growth check-ins. The window is configurable per practice. Some clinics shorten to 60 days for active treatment and lengthen to 365 for stable patients.
"Is the redness normal?" "When can I work out again?" "Should I keep using the foam?" Replies land in a threaded conversation in your dashboard. Any staff member can pick up where another left off.
Add associate surgeons, RNs, NPs, and aestheticians. Each gets their own credential format (Dr. / MD for surgeons; RN, NP for nursing staff). Reviews and feedback are attributed to the right practitioner.
30 days free. 100 SMS included. Every feature, every plan.
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