Colonoscopies. Endoscopies. IBD follow-ups.Patients arrive embarrassed and anxious; they leave relieved.ExperClinic captures the relief into the review,with a discreet SMS template available when patient privacy calls for it.
ExperClinic is a patient communication platform for gastroenterology practices. After every visit, patients get an SMS with two options: leave a Google review or send private feedback. The same platform sends 24 and 48 hour procedure-prep reminders, runs a 365-day reactivation window for surveillance schedules, and offers a discreet SMS template as a per-practice setting.
Three specific jobs in a procedure-heavy specialty.
Most gastroenterology patients walk in dreading the procedure and walk out saying it was nothing like they feared. That relief is your best review. ExperClinic sends a review request after every completed procedure, addressed to the patient, with two equally-presented options: Google review or private feedback. The patient chooses.
A colonoscopy that gets cancelled because the patient skipped prep is a wasted slot and a wasted day for the patient. Two reminders, 48 and 24 hours before the procedure, reduce day-of cancellations. The reminders themselves use a standard template; for procedure-specific prep instructions, send a manual SMS via the two-way inbox at booking time.
IBD patients on annual surveillance, post-polypectomy patients on 5-year intervals, and screening colonoscopy patients all need long-cycle outreach. ExperClinic checks every day for patients past their 365-day window and sends a customizable SMS to bring them back. Cadence is configurable per practice.
Three problems specific to procedure-heavy practices.
Some patients prefer the visit and the message about it stay private. A standard "thanks for your colonoscopy with Dr. Singh, please leave a review" message makes those patients uncomfortable. ExperClinic supports a discreet template as a per-practice setting that omits the doctor name and procedure type.
Colonoscopy and endoscopy slots are valuable. A patient who forgot the prep instructions cancels the morning of, and the slot rarely fills. Two reminders 48 and 24 hours before the procedure cut these cancellations significantly.
Patients due for their next surveillance colonoscopy in five years almost always forget. The recall depends on the front desk remembering, which is the kind of work that quietly stops. Without automated reactivation, surveillance compliance drops.
Five capabilities, all included on every plan.
Sent at the optimal time of day in your local timezone after every completed procedure or visit. Personalized with the patient's first name and their gastroenterologist's name. Two equally-presented options: Google review or private feedback. The patient chooses.
Two reminders per appointment. Default on for gastroenterology. Each respects practice hours and patient opt-outs. For procedure-specific prep (low-residue diet, bowel prep), send a manual SMS via the two-way inbox at booking time, on top of the automated reminders.
Tuned to annual IBD follow-up, surveillance colonoscopy intervals, and post-polypectomy recall. ExperClinic checks every day for patients past their 365-day window and sends a customizable SMS. Cadence is configurable per practice.
Gastroenterology is not flagged sensitive by default in ExperClinic, but the discreet template (no doctor name, no clinical context) is available as a per-practice setting. Some practices flip it on for all patients; some leave the standard template. Per-practice, not per-visit.
Add associates and nurse endoscopy assistants. Each gets their own credentials (Dr. / MD / FRCPC). Reviews and feedback are attributed to the right practitioner.
30 days free. 100 SMS included. Every feature, every plan.
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