ENT clinics see kids in for ear tubes, adults with hearing loss,sinus and sleep-apnea referrals from family doctors,and audiology patients on a multi-year relationship.ExperClinic handles each path without staff effort.
ExperClinic is a patient communication platform for ENT and otolaryngology practices. After every visit, patients (or their parents for pediatric ENT cases) get an SMS with two options: leave a Google review or send private feedback. The same platform sends 24 and 48 hour appointment reminders, runs a 180-day reactivation window for hearing-aid follow-up and sinus revisits, and supports multi-otolaryngologist credential attribution.
Three jobs across the mix of patients an ENT clinic sees.
For an adult with sinus issues, the SMS goes to the patient. For a 4-year-old in for ear tubes, the SMS goes to the parent on the patient record. Both get the same two options: leave a Google review or send private feedback. Parents are the most review-active demographic in healthcare; ENT pediatric cases are a steady review source.
Tympanostomy, septoplasty, tonsillectomy, sinus surgery, and audiology follow-ups all get two SMS reminders: 48 hours and 24 hours before. Default-on for ENT. Patients can confirm or reschedule from the SMS thread, which matters for surgical visits requiring fasting and transport coordination.
Hearing-aid users need follow-ups every 6 months for cleaning, fit checks, and hearing reassessment. Sinus patients return for treatment-plan reviews. ExperClinic checks every day for patients past their 180-day window and sends a customizable SMS to bring them back.
Three problems specific to mixed-specialty ENT clinics.
A first-visit sinus consult and a post-tympanostomy follow-up have different urgency profiles, but most platforms treat them the same. ENT clinics need messaging that adapts: review timing after surgery, simple reminders before, hearing-aid recall on a longer cycle.
Hearing-aid users come in for an initial fitting, then disappear for two years. The clinic that captures the relationship is the one that reaches out before they switch to a competitor for their next pair. Without automated reactivation, patients drift.
Family doctors check Google reviews before they refer to a specialist. A wall of recent positive reviews protects the referral funnel. Without volume, the practice that wins is the one with the marketing budget, not the best ENT.
Five capabilities, all included on every plan.
Sent at the optimal time of day in your local timezone after every completed appointment. Personalized with the patient's first name (or parent's, for pediatric ENT) and the otolaryngologist's name. Two equally-presented options: Google review or private feedback. The patient chooses.
Two reminders per appointment. Default on for ENT. Each respects practice hours and patient opt-outs. Patients can confirm or reschedule from the SMS thread.
Hearing-aid follow-up at six months, sinus revisits, sleep-apnea CPAP compliance check-ins. ExperClinic checks every day for patients past their 180-day window and sends a customizable SMS. Cadence is configurable per practice.
"Is the swelling normal?" "Can I fly next week?" "Can my mom come to the consult?" Patients reply with practical questions; replies land in a threaded conversation in your dashboard. Any staff member can pick up where another left off.
Add associates, audiologists, and speech-language pathologists. Each gets their own credentials (Dr. / MD, Dr. / FRCSC, Aud, SLP). Reviews and feedback are attributed to the right practitioner.
30 days free. 100 SMS included. Every feature, every plan.
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