A torn hamstring three weeks before a championship.A return-to-play timeline that does not have slack.ExperClinic handles the recurring-visit remindersand the reviews from athletes who beat their recovery deadline.
ExperClinic is a patient communication platform for athletic therapy practices. After every session, patients get an SMS with two options: leave a Google review or send private feedback. The same platform sends 24 and 48 hour appointment reminders for recurring rehab sessions, runs a 90-day reactivation window, and supports CAT(C) credential attribution.
Three jobs in a goal-driven, deadline-aware specialty.
Athletic therapy patients are goal-oriented. They have a return-to-play date and a measurable recovery target. When they hit it, they leave glowing reviews about the AT who got them there. ExperClinic sends a review request after every completed session with the 45-day per-patient cooldown so the ask lands once mid-treatment and once after the athlete is back on the field.
Athletic therapy treatment plans are typically 2-3 sessions per week. Two reminders, 48 and 24 hours before each session, hold the cadence. Default-on for athletic therapy. Patients can confirm or reschedule from the SMS thread.
Athletes who finished a rehab cycle often return with a new injury. ExperClinic checks every day for patients past their 90-day window and sends a customizable SMS to keep your clinic top-of-mind for their next injury.
Three problems specific to a goal-driven specialty.
An athlete who finished rehab and is back on the field has no reason to think about your clinic until they get hurt again. By that time, they may have switched to a competitor who happens to be closer to their gym. The 90-day reactivation keeps you in their list when the next injury comes.
Athletic therapy reviews almost always mention sport-specific knowledge: "She understood that I needed to be back for hockey" vs "He gave me general exercises that did not match what I needed". The defense is volume: enough sport-specific positive reviews that prospects can tell from your reviews you actually work with their sport.
Recreational athletes injured on a Saturday want to start rehab Monday. The clinic that responds fastest gets the patient. Two-way SMS lets prospects book through the same channel they ask the question on.
Five capabilities, all included on every plan.
Sent at the optimal time of day after every completed session. Personalized with the patient's first name and their athletic therapist's name. Two equally-presented options: Google review or private feedback. The patient chooses.
Two reminders per session, including for early-morning rehab sessions. Default on for athletic therapy. Each respects practice hours and patient opt-outs.
Tuned to typical post-recovery gaps. ExperClinic checks every day for patients past their 90-day window and sends a customizable SMS asking how they are feeling and offering a check-in. Cadence is configurable per practice.
"Should I push through this if it hurts?" "When can I run again?" "Can I keep playing through the season?" Replies land in a threaded conversation in your dashboard. Any AT can pick up where another left off.
The default credentials for athletic therapy are no prefix and CAT(C) (Certified Athletic Therapist, Canadian) suffix. The review request SMS uses whichever credentials the AT has on file. Reviews and feedback attribute correctly.
30 days free. 100 SMS included. Every feature, every plan.
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