"I was skeptical, but..." is the start of every great acupuncture review.Patients try it once, are surprised, and become regulars.ExperClinic captures that conversion momentinto the reviews that bring the next skeptic in.
ExperClinic is a patient communication platform for acupuncture clinics. After every session, patients get an SMS with two options: leave a Google review or send private feedback. The same platform sends 24 and 48 hour appointment reminders, runs a 30-day reactivation window tuned to recurring wellness visits, and supports R.Ac and R.TCMP credential attribution.
Three jobs in a high-frequency, word-of-mouth-driven practice.
The conversion moment in acupuncture, when a skeptical first-time patient finally feels something work, is your single best review opportunity. ExperClinic sends a review request after every completed session, with the 45-day per-patient cooldown that prevents over-asking. Every patient sees the same two options: a public Google review or private feedback. The patient chooses.
Acupuncture treatment plans are typically weekly for 4 to 8 sessions, then maintenance. Two reminders, 48 and 24 hours before each session, hold the cadence. Default-on for acupuncture. Patients can confirm or reschedule from the SMS thread without calling.
Acupuncture defaults to a 30-day reactivation window because that matches the typical lapse for patients on maintenance plans. ExperClinic checks every day for patients past their 30-day window and sends a customizable SMS to bring them back before the gap turns into a relapse.
Three problems specific to a wellness-skeptical patient pipeline.
Many first-time acupuncture patients try it once and never return because they expected immediate dramatic relief. The reviews from patients who stayed for 4 to 6 sessions and saw real results are the only thing that converts the next skeptic. Without volume on those reviews, the funnel never grows.
Acupuncture is partially covered or not covered by most insurance. Patients pay out of pocket for most sessions. That puts more weight on the review-driven decision: a patient choosing between two clinics with similar pricing picks the one with more recent positive reviews.
After an active treatment plan ends, patients on maintenance drift away. By the time symptoms return, they have forgotten which acupuncturist helped, and they Google a new one. The 30-day reactivation captures them before that point.
Five capabilities, all included on every plan.
A 45-day cooldown means patients on weekly schedules are asked at sensible intervals, not at every session. Across a typical 6-session active plan plus monthly maintenance, that is 2 to 3 review requests, all landing at moments where the patient has had time to notice results.
Two reminders per session. Default on for acupuncture. Each respects practice hours and patient opt-outs. Patients can confirm or reschedule from the SMS thread, which matters for weekly schedules.
Tuned to recurring wellness cadence. ExperClinic checks every day for patients past their 30-day window and sends a customizable SMS. Cadence is configurable per practice; some clinics shorten to 21 days for active plans and lengthen to 60 for stable maintenance patients.
"Can I drink coffee before?" "Should I bring anything?" "Is it normal to feel sleepy after?" Replies land in a threaded conversation in your dashboard. Solo-practitioner workflow built in.
Acupuncture defaults to no prefix and R.Ac (Registered Acupuncturist) or R.TCMP (Registered Traditional Chinese Medicine Practitioner) credentials. The review request SMS uses whichever credentials the practitioner has on file. Reviews attribute to the right person.
30 days free. 100 SMS included. Every feature, every plan.
Start my free trial